Where our yarn comes from

Our yarn and most materials are carefully selected from around the world! It is sourced from one country and milled in another to ensure the utmost quality. To name a few: Australia, Argentina, South Africa, Uruguay and Italy. The fibers in ALL bases come from farms that follow mulesing-free practices.

All of the merino wool I carry is around 19.5 microns, which is some of the finest wool available on the market today. A micron is a unit of measurement used to determine the diameter of a single wool fiber.  A Micron is 1/25,000 of an inch.  The fewer the Microns, the softer and smoother the yarn or the more suitable for next-to-skin wear. For more information on my bases, click here.

 

How to care for our yarns

1. Hand wash gently: Fill a basin with cold water and your favorite wool wash. Submerge the yarn, and avoid any twisting or agitation. Even though we strive for our yarn to be as dye-fast as possible, our darker colors may bleed slightly in the first few washes. For a project that mixes dark and light colors, we recommend using a color catcher just to be safe.

2. After soaking for 15-20 minutes, gently squeeze out the water and lay the project on a towel. Roll it up to remove excess moisture by pressing, NOT by wringing it out. Then if desired, shape and pin it in place on a blocking mat to dry. 

3. I hope this helps y'all keep your heirloom pieces looking beautiful and fresh after each wash!

 

Ever wonder why our yarn smells so good?!

We use a special wool wash in our process that delicately cleanses the fibers and applies our well known signature scent to our yarn! We have received amazing feedback for the added luxury it brings which makes me happy to know this enhances the making process as well as ensures the highest quality of colorfastness. 

 

Questions about your order?

Email us with any order questions or complications. DMs on Instagram tend to get lost, so high priority questions should always be emailed. We will do our best to respond within 3-5 business days, but please have patience with us during busy seasons.

 

Size Inclusive Policy

We will happily refund 10% on any order of 8+ skeins of the same colorway on the same base. After you purchase, please email us before your order ships, so we can refund you!

 

Combining Orders

If you would like to combine orders and save on shipping, please email us within 24hrs of your purchase, and we will be happy to do that for you! 

 

Shipping

United States Orders: We rely on USPS (United States Postal Service) for most orders, and UPS for some larger orders to deliver your yarn. 

International orders: If you choose DHL Express, duties and taxes will be shown and applied at checkout! Please be aware that you may be responsible for any additional fees that may be incurred during the transportation process, depending on the policies of your country. If you are able to select USPS or UPS, duties/taxes may be collected when you pick up your package.

 

Turnaround Times

In-Stock orders are shipped within 5-8 Business Days unless otherwise noted.

Pre-orders have specified processing times.

To follow along with our dye schedule, click here!

 

Lost Package

Once your order has been left our hands, it becomes your responsibility as the customer. While we are unable to take responsibility for lost packages, we are here to assist you with any questions or concerns regarding your shipment. In the unfortunate event of a lost package, we recommend contacting the shipping company directly to resolve the issue.

 

Returns

We cannot take any returns, cancellations, or refunds on pre-order items (including Advent after April 15th). If you are unsatisfied with your purchase, please contact us, and we will make every effort to address the issue. Refunds are available for items returned within 14 days in their original (unused) skein-form. Please note that a 15% restocking fee will apply to all returned items, and the buyer is responsible for all return shipping costs. International orders and Sale items are considered final and are not eligible for refunds.

 

Australia and New Zealand

We understand that shipping and duties can be quite expensive, which is why we partner with Miss Harry in an effort to bring our Hand Dyed Artistic Yarn to you! Click here to shop with free shipping in Australia on orders of $75 or more, and in New Zealand on orders of $100 or more!

 

Wholesale

Due to our tight dye schedule, we are not taking any more in-stock wholesale orders at this time. Stay tuned for our next pre-order coming in May! Create an account on our site and email us at addy@rubyandrosesyarn.com for more information on how to set your account as wholesale so you are ready for our next pre-order drop!