Where our yarn comes from

Our yarn and most materials are carefully selected from around the world! It is sourced from one country and milled in another to ensure the utmost quality. To name a few: Australia, Argentina, South Africa, Uruguay and Italy. The fibers in ALL bases come from farms that follow mulesing-free practices.

All of the merino wool I carry is around 19.5 microns which is some of the finest wool available on the market today. A Micron is a unit of measurement used to determine the diameter of a single wool fiber.  A Micron is 1/25,000 of an inch.  The fewer the Microns, the softer and smoother the yarn or the more suitable for next-to-skin wear. For more information on my bases, click here.

 

How to care for our yarns

1. Hand wash gently: Fill a basin with cold water and wool wash. Submerge the yarn, avoid twisting or agitation.  

2. After soaking for the recommended time your wool wash requires, gently squeeze out water and lay the project on a towel. Roll it up to remove excess moisture by pressing, NOT by wringing it out. Then if desired, shape and pin it in place on a blocking mat to dry.

3. Block for perfect shape: A tip I always recommend is taking measurements of your piece before blocking, so you know the ideal size your going for. Hand dyed superwash wool has a tendency to stretch so this is a good way to combat that.

 

Turnaround Times

5-8 Business Days for Retail

2-3 Weeks for Wholesale

 

Shipping

United States Orders: We rely on USPS (United States Postal Service) for most orders, and UPS for some larger orders to deliver your yarn. 

International orders: Shipped via DHL Express. Duties and taxes will be shown and applied at checkout, but please be aware that you may be responsible for any additional fees that may be incurred during the transportation process, depending on the policies of your country.

Responsibility for Packages: Once your order has been shipped, it becomes your responsibility as the customer. While we are unable to take responsibility for lost packages, we are here to assist you with any questions or concerns regarding your shipment. In the unfortunate event of a lost package, we recommend contacting USPS or DHL directly to resolve the issue.

 

Returns

If you are unsatisfied with your purchase, please contact us, and we will make every effort to address the issue. Refunds are available for items returned within 14 days in their original (unused) skein-form. Please note that a 15% restocking fee will apply to all returned items, and the buyer is responsible for all return shipping costs. International orders and Sale items are considered final and are not eligible for refunds

 

Wholesale

Create an account on our site and email us at addy@rubyandrosesyarn.com for more information and to set your account as wholesale.